Peter Drucker focuses on actions, strategies, and opportunities.
It focuses on what managers can do, should do, must do.
The one certainty about the times ahead, is that managers will need to manage in turbulent times.
The one certainty about the times ahead, is that managers will need to manage in turbulent times.
What delivers superior results?
I focused this discipline on People and Power; on Values, Structure, and Constitution; and above all, on responsibilities--that is, focused the Discipline of Management on management as a truly liberal art.
In turbulent times, the first task of management is to make sure of the institution's capacity for survival, to make sure of its structural strength and soundness, of is capacity to survive a blow, to adapt to sudden change, and to avail itself of new opportunities.
Don't be Clever, Be conscientious.
Predicting the future can only get you in trouble.
Executives are accountable for the survival of the organization for its ability to perform, for its results.
The shift from manual work to knowledge work is the central resource of a developed economy.
What is the economy really like?
Strategies that anticipate where the greatest changes are likely to occur and enable a business to take advantage of new realities and to convert turbulence into opportunity. What are your Strengths? Most people think they know what they are good at. They are usually wrong.
More often, people know what they are not good at -- and even then more people are wrong than right.
A person can perform only from strength.
Now, people have choices.
The only way to discover your strengths is through feedback analysis.
Whenever you make a key decision or take a key action, write down what you expect will happen. Nine or twelve months months later, compare the actual results with your expectations.
The fundamental task of management remains the same: to make people capable of joint performance through common goals, common values, the right structure, and the training and development they need to perform and to respond to change.
Knowledge, especially advanced knowledge, is always specialized. By itself, it produces nothing. Specialized knowledge would not be effective without the managed enterprise.
Marketing evolved to distribution and selling.
Organizations go down fast if they do not innovate. Organizations collapses if it does not manage.
Management is about human beings. Management deals with people, their values, their growth and development -- and this makes it a humanity.
Managers need to understand tradition, history, and culture and use them as building blocks.
Every enterprise requires commitment to common goals and shared values.
The mission of the organization has to be clear enough and big enough to provide common vision.
Every enterprise is a learning and teaching institution. Training and development must be built into it on all levels.
Enterprise is built on communication and on individual responsibility.
The result of a business is a satisfied customer.
Management is a liberal art. Liberal because it deals with the fundamentals of knowledge, self knowledge, wisdom, and leadership. Art because it is also concerned with practice and application.
Business enterprise are organs of society. They fulfill a specific social purpose and to satisfy a specific need of a society, a community, or individual. Management, in turn, is the organ of the institution.
Business has economic performance as its specific mission. It is the definition of business that it exists for the sake of economic performance. Economic performance is the rationale and purpose. Management must always, in every decision and action, put economic performance first.
A business management has failed if it does not produce positive economic results. It has failed if it does not improve, or at least maintain, the wealth producing capacity of the economic resources entrusted on it.
The second task of management is to make work productive and the worker effective. It accomplished goals through work.
The third tasks is managing the social impacts and the social responsibilities of the enterprise.
To know what a business is, we have to start with a itis purpose.
There is only one valid definition of a business: to create a customer.
It is the customer who determines what a business is. It is the customer alone whose willingness to pay for a good or for a service converts economic resources into wealth, things into goods. What the customer buys and considers value is never just a product. It is always a utility, that is, what a product or service does for him.
True marketing starts out with the customer, his demographics, his realities, his needs, his values. It does not ask, What do I want to sell? It asks, What does the customer want to buy?
The aim of marketing is to know and understand the customer so well that the product or service fits him and sells itself.
It is not necessary for a business to grow bigger; but it is necessary that is constantly grow better.
All innovation is not invention. It is a term of economics rather than technology.
The internet provide everyone with equal access to information and eliminates distance in the world economy.
Organizations that seeks to maintain the status quo is already in decline.
Change leaders formulate entrepreneurial strategies and look for opportunities to apply these strategies.
The most effective way to seize opportunities is to embrace change and become a change leader.
Effective managers make effective decisions.
First and Foremost effective decision makers define and classify the problem. Is the problem generic or unique. What does the decision have to accomplish to be effective in solving the problem? What is the right solution, given theses conditions? Then the decision maker must convert the decision into action by assigning to one or more persons the responsibility for carrying out the decision and by eliminating any barrier faced by those who act. Effective decision maker follows up on the decision, obtains feedback on what actually happened as a result of the decision, and compares this with the intended or desired results.
Managers must learn to be good communicators.
Managers need to budget.
Managers need to create measurements and maintain control.
Managers need to organize information. Information has to be organized to challenge a company's strategy. It has to test the company's assumptions, its theory of the business.
Management by Objective embodies a process that supports and facilitates teamwork. Communication upward, downward and sideways.
Organization's structure should allow decisions to be made at the lowest level possible, consistent with minimizing the number of people that must be consulted to make each decision.
Managers should seek clarity, simplicity, and economy in their structures.
Managers must also motivate and communicate. This requires social skills, trust, a focus on results, and other conditions for a highly spirited organization.
One cannot develop oneself unless one is actively engaged in the development of others.
Business is a process which converts a resource, distinct knowledge, into a contribution of economic value in the marketplace. The purpose of a business is to create a customer. The purpose is to provide something for which an independent outsider, who can choose not to buy, is willing to exchange his purchasing power.
Knowledge and skill gives the product of any business that leadership position on which success and survival depend on.
Customers rarely buy a product, they are buying satisfaction.
It is the business's job to either adapt himself to the customer's rationality or to try to change it. But he must first understand and respect it. Leadership is of utmost importance. Indeed there is no substitute for it.
Hitler was a misleader.
You can not predict the future. But you can create it.
Where is the customer located?
What does the customer buy and why?
What is our business?
Who are your customers?
What resources do you have?
What is the future you want to create?
What technology can help your business?
Action creates the future
Action requires control
Seven Deadly sins of leadership:
Pride, Lust, Greed, Sloth, Wrath, Envy, Gluttony
Marketing is the activity of creating customers
Business will become technology intensive
Management is about human beings
Its task is to make their strengths effective and their weaknesses irrelevant.
Management deals with integration of people
Enterprises require simple, clear, unifying objectives.
The result of a business is a satisfied customer.
Manners are the lubricating oil of a company.
We live in an age of unprecidented opportunity. If you got the smarts, you can rise to the top of your chosen profession no matter where you started out.
To do things well, you need to cultivate a deep understanding of yourself. How you learn, how you work with others? Only when you operate from strength is only when you can achieve true excellence.
Economic results require that managers concentrate their efforts the smallest amount of product, product lines, services, customers, markets, distribution channel, end uses and so on which will produce the largest amount of revenue.
Don't be Clever, Be conscientious.
Predicting the future can only get you in trouble.
Executives are accountable for the survival of the organization for its ability to perform, for its results.
The shift from manual work to knowledge work is the central resource of a developed economy.
What is the economy really like?
Strategies that anticipate where the greatest changes are likely to occur and enable a business to take advantage of new realities and to convert turbulence into opportunity. What are your Strengths? Most people think they know what they are good at. They are usually wrong.
More often, people know what they are not good at -- and even then more people are wrong than right.
A person can perform only from strength.
Now, people have choices.
The only way to discover your strengths is through feedback analysis.
Whenever you make a key decision or take a key action, write down what you expect will happen. Nine or twelve months months later, compare the actual results with your expectations.
The fundamental task of management remains the same: to make people capable of joint performance through common goals, common values, the right structure, and the training and development they need to perform and to respond to change.
Knowledge, especially advanced knowledge, is always specialized. By itself, it produces nothing. Specialized knowledge would not be effective without the managed enterprise.
Marketing evolved to distribution and selling.
Organizations go down fast if they do not innovate. Organizations collapses if it does not manage.
Management is about human beings. Management deals with people, their values, their growth and development -- and this makes it a humanity.
Managers need to understand tradition, history, and culture and use them as building blocks.
Every enterprise requires commitment to common goals and shared values.
The mission of the organization has to be clear enough and big enough to provide common vision.
Every enterprise is a learning and teaching institution. Training and development must be built into it on all levels.
Enterprise is built on communication and on individual responsibility.
The result of a business is a satisfied customer.
Management is a liberal art. Liberal because it deals with the fundamentals of knowledge, self knowledge, wisdom, and leadership. Art because it is also concerned with practice and application.
Business enterprise are organs of society. They fulfill a specific social purpose and to satisfy a specific need of a society, a community, or individual. Management, in turn, is the organ of the institution.
Business has economic performance as its specific mission. It is the definition of business that it exists for the sake of economic performance. Economic performance is the rationale and purpose. Management must always, in every decision and action, put economic performance first.
A business management has failed if it does not produce positive economic results. It has failed if it does not improve, or at least maintain, the wealth producing capacity of the economic resources entrusted on it.
The second task of management is to make work productive and the worker effective. It accomplished goals through work.
The third tasks is managing the social impacts and the social responsibilities of the enterprise.
To know what a business is, we have to start with a itis purpose.
There is only one valid definition of a business: to create a customer.
It is the customer who determines what a business is. It is the customer alone whose willingness to pay for a good or for a service converts economic resources into wealth, things into goods. What the customer buys and considers value is never just a product. It is always a utility, that is, what a product or service does for him.
True marketing starts out with the customer, his demographics, his realities, his needs, his values. It does not ask, What do I want to sell? It asks, What does the customer want to buy?
The aim of marketing is to know and understand the customer so well that the product or service fits him and sells itself.
It is not necessary for a business to grow bigger; but it is necessary that is constantly grow better.
All innovation is not invention. It is a term of economics rather than technology.
The internet provide everyone with equal access to information and eliminates distance in the world economy.
Organizations that seeks to maintain the status quo is already in decline.
Change leaders formulate entrepreneurial strategies and look for opportunities to apply these strategies.
The most effective way to seize opportunities is to embrace change and become a change leader.
Effective managers make effective decisions.
First and Foremost effective decision makers define and classify the problem. Is the problem generic or unique. What does the decision have to accomplish to be effective in solving the problem? What is the right solution, given theses conditions? Then the decision maker must convert the decision into action by assigning to one or more persons the responsibility for carrying out the decision and by eliminating any barrier faced by those who act. Effective decision maker follows up on the decision, obtains feedback on what actually happened as a result of the decision, and compares this with the intended or desired results.
Managers must learn to be good communicators.
Managers need to budget.
Managers need to create measurements and maintain control.
Managers need to organize information. Information has to be organized to challenge a company's strategy. It has to test the company's assumptions, its theory of the business.
Management by Objective embodies a process that supports and facilitates teamwork. Communication upward, downward and sideways.
Organization's structure should allow decisions to be made at the lowest level possible, consistent with minimizing the number of people that must be consulted to make each decision.
Managers should seek clarity, simplicity, and economy in their structures.
Managers must also motivate and communicate. This requires social skills, trust, a focus on results, and other conditions for a highly spirited organization.
One cannot develop oneself unless one is actively engaged in the development of others.
Business is a process which converts a resource, distinct knowledge, into a contribution of economic value in the marketplace. The purpose of a business is to create a customer. The purpose is to provide something for which an independent outsider, who can choose not to buy, is willing to exchange his purchasing power.
Knowledge and skill gives the product of any business that leadership position on which success and survival depend on.
Customers rarely buy a product, they are buying satisfaction.
It is the business's job to either adapt himself to the customer's rationality or to try to change it. But he must first understand and respect it. Leadership is of utmost importance. Indeed there is no substitute for it.
Hitler was a misleader.
You can not predict the future. But you can create it.
Where is the customer located?
What does the customer buy and why?
What is our business?
Who are your customers?
What resources do you have?
What is the future you want to create?
What technology can help your business?
Action creates the future
Action requires control
Seven Deadly sins of leadership:
Pride, Lust, Greed, Sloth, Wrath, Envy, Gluttony
Marketing is the activity of creating customers
Business will become technology intensive
Management is about human beings
Its task is to make their strengths effective and their weaknesses irrelevant.
Management deals with integration of people
Enterprises require simple, clear, unifying objectives.
The result of a business is a satisfied customer.
Manners are the lubricating oil of a company.
We live in an age of unprecidented opportunity. If you got the smarts, you can rise to the top of your chosen profession no matter where you started out.
To do things well, you need to cultivate a deep understanding of yourself. How you learn, how you work with others? Only when you operate from strength is only when you can achieve true excellence.
Economic results require that managers concentrate their efforts the smallest amount of product, product lines, services, customers, markets, distribution channel, end uses and so on which will produce the largest amount of revenue.
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